Privacy Policy

We value the privacy of our customers and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your personal data.

1. Information We Collect

We collect the following types of personal information when you interact with our website and make purchases:

  • Contact information : Name, email address, shipping address, phone number.
  • Payment information : Data related to payment transactions, such as credit or debit card (processed through secure payment providers).
  • Browsing information : Data related to the use of our website, such as IP address, device type, browser, pages visited, and browsing time. This information helps us improve our platform.

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your orders.
  • Send updates on the status of your order (shipping confirmations, delivery notifications, etc.).
  • Improve our store and personalize your shopping experience.
  • Send newsletters, offers and promotions, if you have given your consent.
  • Prevent fraud and ensure the security of our transactions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with third parties in the following situations:

  • Service providers : Such as shipping companies, payment processors, and others that help us operate our business.
  • Legal compliance : If necessary to comply with the law or in response to legal requests.

4. Information Security

We implement security measures to protect your personal information, such as encryption and advanced security technology on our website. However, we cannot guarantee the absolute security of information transmitted over the Internet.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files that are stored on your device to remember your preferences and make navigation easier. You can configure your browser to block or delete cookies, but some site features may not function correctly without them.

6. Your Rights

You have the right to access, correct, update, or delete the personal information we hold about you. You can also opt out of receiving marketing communications at any time. To exercise these rights, please contact us through contacto@eldesvandemerlin.es

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal and tax obligations.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you through a notice on our website or by email. The date of the last update will be shown at the beginning of this document.

9. Contact

If you have any questions or concerns about our Privacy Policy, please contact us. contacto@eldesvandemerlin.es