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¿Tienes alguna duda o necesitas ayuda rápida? ✨ Haz clic en uno de los botones de abajo para chatear en vivo con nuestro equipo y resolver tu consulta al instante, asegurando que tu experiencia mágica siga sin interrupciones.
Frequently Asked Questions
How do tarot readings work?
Each reading is personalized and performed by Jabifus and his team. After purchase, you will receive instructions by email, and your reading will be delivered in the order it is received, within a maximum of one month.
Are the products charged and energy clean?
Yes, all our products, from candles to minerals and amulets, are cleansed and energetically charged by Jabifus before shipping.
Are the stones and minerals authentic?
All our minerals and stones are original, sourced from their country of origin, and may present small natural variations, which makes them unique.
Can I choose products according to my zodiac sign or intention?
Yes, we have collections of jewelry, pendants, and minerals that align with specific zodiac signs and energies.
Can I return a candle, ritual, or reading?
No, due to the personalized and energetic nature of our products, we do not accept any type of return.
What happens if I don't receive an immediate response from customer service?
You can send an email or message to our official WhatsApp; we will respond within 24-48 hours.
What happens if my order takes a long time?
If your order takes longer than expected, we'll notify you immediately. Please note that delivery times depend on the shipping company and are beyond our control. We always do our best to ensure your products arrive on time and in perfect condition.
Frequently Asked Questions
How do I know which ritual or product is ideal for me?
Each product includes a detailed description of its energetic properties. If you need guidance, our team can help you choose according to your intention or situation.
How should candles and minerals be stored to maintain their energy?
We recommend storing the products in a clean place, protected from negative energies or humidity, to preserve their energy charge and properties.
Can I give a ritual or reading as a gift to someone else?
Yes, our rituals and readings can be purchased as gifts. Just be sure to send proof of purchase and the necessary information to our official WhatsApp channel or email.
Can the minerals and stones vary from the photo?
Yes, each stone is unique, so there may be differences in color, shape and size, which adds authenticity and natural energy to the product.
Have the witch's knots been working since I received them?
Yes, because they are energetically charged, they act from the first moment, protecting your energy and attracting positive vibrations.
Is the costume jewelry made with genuine stones?
Yes, all our pieces use authentic natural stones, carefully selected for each intention: protection, love, abundance, or energy balance.
My necklace or amulet has broken, what should I do?
If your necklace, witch's knot, or any piece of esoteric jewelry arrives broken or breaks during use, please contact us immediately via our official WhatsApp or email.
We will evaluate your case and offer you the best possible solution. Remember that, as these are handcrafted products, each piece is unique, so we recommend careful handling to preserve its integrity and energy.
Is Jabifus's book signed by him?
Yes, the Jabifus books we sell at Merlin's Attic are personally signed by him, making them a unique and special piece for your collection.
